FAQs
At Ejlal Online, we want to make sure you have all the information you need to make an informed purchase. Below, we've answered some of the most common questions we receive from our customers.
Q: What is your return policy?
A: We allow free returns within 3 days of purchase. If you're dissatisfied with your shoes, please get in touch with our customer service team to initiate a return process, and we'll provide you with a pre-paid shipping label.
Q: What is your refund policy?
A: We offer a 10 - 15 days money-back guarantee. If you are not satisfied with your purchase, you may return it within 3 days for a full refund.
Q: How can I know which size to order?
A: We recommend referring to our size chart to determine the right size for you. Please keep in mind that different brands and styles might have slightly different sizing, so we suggest checking the size chart before placing an order.
Q: Do you provide free shipping?
A: Yes, we provide free standard shipping for orders above 200 Dhs.
Q: How long will it take to receive my order?
A: Our standard shipping time is 8- 15 business days. Please note that shipping times may vary during peak seasons or due to external factors like weather or customs delays.
Q: Can I modify or cancel my order?
A: If you want to modify or cancel your order, please contact our customer service team as soon as possible. We'll try our best to accommodate your request, but please note that it may not be possible to make changes once the order has been shipped.
Q: What payment methods do you accept?
A: We accept all major credit cards, except PayPal and Apple Pay.
Q: Are your shoes made ethically?
A: Yes, we're committed to ethical and sustainable practices across our supply chain. We work with suppliers who share our values and prioritize fair labour practices and environmental responsibility.
Q: Can I track my order?
A: Yes, we'll give you a tracking number once your order has been shipped. You can use this number to track your package online.
Thank you for choosing Ejlal Online for your shopping needs. We appreciate your business and are committed to providing you with the best possible customer experience.